Kool Smiles Do NOT go there

My four year old son had a dentist appointment at Kool Smiles on Lawernceville Hwy at 10 am. This was my son's third visit to this location and ever to a dentist. When we got into the room I informed the dental assistant that I did not have experience with dentist and to explain to me what was going to go on. She informed me they were going to do a filling on his front teeth and if the teeth were to thin then they would do a crown. She explained to me what that was. I had asked to give him nitro to help him. He was very upset about putting it on his face. He was crying a lot. A male dental assistant came into the room and started to try to help calm my son. His version of help was barking a my son like a drill sergeant would to a cadet. When my son kept crying the employee grabbed my son by the chin and said, “Look at me, James, you need to stop crying.' The barking continued. He than told my son that he was going to strap him down on a board if he did not stop crying. Side note: I was not going to allow this. I would have left before they would have strapped him down to anything. The male assistant then went to get the board. At this point I asked both of them to step out of the room. Within minutes I got my son calm enough to where he put on the nitro mask. No more tears. I only have used nitro once myself did not know how it worked. I was trying to keep him calm and was helping him imagine that the mask was a special reindeer nose that helped him see Santa and he could smell the North Pole. I kept asking him to tell me what he was smelling while the Dentist got there. He was sitting there with the mask on for a good 8-10 minutes. He was relaxed, but I kept talking to him. No one told me to stop until the doctor was about to walk in because I said I think the stuff wore off. They informed me that it had not wore off, but that he needed to stop talking. It was too late at this point because the dentist was there and the poking had begun. I asked them to remove the mask. They held my son down. The female assistant tried to get my son calm. She was the only one who was kind and spoke kindly to him. She asked him a few things like what his favorite color was and if he liked certain things. I asked them to let him know what was going on. He needed to know what they were doing. This was done by the female assistant for the first part of the filling repairs, but did not continue through the processes. He is a child and needed to know they were not harming him. At the end the dentist and the two employees asked each other are you okay and thank you to each other. As the chair was raised so my son could be in the sit up position he was out of it. He had cried so much he was in a haze. This is when we were informed we had to leave. No one offered him a moment to gather himself. No one asked him if he was ok. No one said good job buddy. They acted like they were martyrs that had to endure him. When he rose from his seat he was sweating and the chair was very moist from him. We were shown the door and that was that. Kool Smiles is supposed to be geared for children. I took my son there because the dentist can be scary. They acted like he was a fool for crying, like he was not supposed to be scared, like he should know better than to cry. I will not be taking my children back there again. This was not the only bad experience we had with this location, but this is the worst of our experiences. Like I said we had only been there three times, but enough is enough. There are other dentist and I know there are ones designed for children that treat children and their needs. I do not recommend any of my friends to take any child to the Kool Smiles location on Lawreceville Hwy. Please re-post this blog to inform other parents who are looking for a dentist for their child.